Customer Support Policy

At JS Essentials, we believe in offering prompt, friendly, and reliable support to all our customers. This Support Policy explains how you can reach us, our service timings, and how we handle issues like order help, complaints, or technical support.

1. Support Channels

You can contact JS Essentials through the following official channels:

  • Phone/WhatsApp: 0334-4333344
  • Email: support@JSEssentials.online
  • Live Chat: Available on JSessentials.online during working hours
  • Social Media: Facebook & Instagram DMs (@JSessentialsOnline)

2. Support Hours

Our customer care team is available during the following hours:

  • Monday to Saturday: 10:00 AM – 6:00 PM (Pakistan Standard Time)
  • Sunday: Closed (Except during special sales or Eid season)

Messages received outside business hours will be responded to on the next working day.

3. Order-Related Inquiries

We help with:

  • Order placement and payment confirmation
  • Order tracking and delivery status
  • Modifying delivery address (before dispatch)
  • Help with sizing, availability, or restocks

4. Returns & Exchanges

Please refer to our Return Policy for full details. You can raise a return or exchange request by:

  • Sending an email with your order number, reason, and photos (if needed)
  • Calling our helpline during support hours

5. Technical Support

Facing issues with:

  • Website login
  • Checkout problems
  • Payment gateway errors

→ Contact our tech team via support@JSessentials.online or WhatsApp, and we’ll assist you as soon as possible.

6. Response Time

We aim to respond within:

  • Email: 12–24 hours (working days)
  • Phone/WhatsApp: Within a few hours
  • Social Media: 24–48 hours (depending on volume)

7. Important Notes

  • JS Essentials will never ask for your credit card PIN, OTPs, or passwords.
  • Always contact us via official numbers or emails listed above.
  • For your safety, avoid sharing private information in public comments or DMs.

8. We’re Here For You!

Our mission is to provide a hassle-free, respectful, and supportive experience. Whether it’s a query, complaint, suggestion, or appreciation — we’re just a message away.

Thank you for choosing JS Essentials.
We’re honored to serve you.