Privacy & Return Policy

At JS Essentials we value your trust and are committed to protecting your personal data and ensuring a smooth shopping experience. This document outlines both our Privacy Policy and Return/Exchange Policy for your convenience and understanding.

Privacy Policy

1. Information We Collect

We may collect:

  • Name, contact number, email
  • Credit/debit card information (secure & encrypted)
  • Identity verification info (e.g., phone number)
  • Cookies & usage data (device/browser info)

2. How We Use Your Information

We use your data to:

  • Create/manage your account
  • Process orders and confirm delivery
  • Send SMS/email updates
  • Offer promotions (only with your permission)
  • Detect fraud and secure transactions

Your personal data is never sold to third parties. It is only shared with partners (e.g., couriers or payment gateways) to fulfill services.

3. Cookies

We use cookies to improve your browsing experience. You can clear or block cookies anytime via your browser settings.

4. Marketing Communication

With your consent, we may send marketing emails/SMS. To unsubscribe:

You can:

  • Request access to your data
  • Ask for corrections or deletion
  • Withdraw marketing consent anytime

Contact: support@JSEssentials.online or 0334-4333344

6. Third-Party Platforms

We may collect public data if you engage with us through platforms like Facebook or Instagram. Their policies apply to your use of their services.

7. Children's Privacy

We do not collect information from children under 13. If we unintentionally do, contact us for immediate removal.

8. Updates

This policy may be updated on our website. Continued use indicates acceptance of any changes.

Return & Exchange Policy

At JS Essentials, customer satisfaction is our priority. If you’re not happy with your purchase, you may be eligible for an exchange or return under the following terms:

Eligible for Return or Exchange:

  • You received a damaged, defective, or incorrect item
  • Item must be unused, unwashed, with original tags & packaging
  • Return/exchange request must be made within 7 days of delivery

Not Eligible for Return:

  • Used, worn, altered, or washed items

  • Items purchased during clearance or sale events

  • Customized or stitched products

How to Request a Return or Exchange:

  • Contact us at 0334-4333344 or email support@JSEssentials.online

  • Share your order number, pictures (if applicable), and reason

  • Our team will respond within 24–48 hours with return instructions

Return Process:

  • Once your return is approved, we will arrange a pickup or ask you to send the item back
  • Upon receiving and inspecting the item, we’ll process the exchange or issue a refund (store credit or original payment mode)

Note: Shipping charges (if any) are non-refundable.

Contact Us

For privacy, returns, or general inquiries:

Thank you for choosing JS Essentials. Your satisfaction and privacy are our promise.